GIVEN the stresses and strains the NHS is creaking under of late, it is testament to its battle-weary staff that it remains our most beloved institution.A statistic I came across the other day really brought home the point.It concerned the Royal Stoke University Hospital where, in the first three months on this year, the place received a staggering five times more compliments than formal complaints from patients about its care.In fact 4,134 people took the time to put pen to paper and shower...
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